New client, new challenges … including a rapidly-evolving software product. Different clients are using different versions, bug-fixes and incremental changes affect one or two pages out of a couple of hundred – "Niels!" the developers cry: "what can we do?"

Well, it looks to me like an opportunity for DITA to help manage content, and online publishing to help readers. Developers and management are cautiously intrigued, and I'm negotiating for a small test project. First step, get the latest round of updates to one component documented and signed off in "pseudo-structured" form: I cut my teeth on BookMaster, and have been faithful to its principles ever since.