It’s not difficult to find information— just open a user manual or search on Google. What users find difficult, is assessing whether the found information is relevant. Learn how to better support users in making accurate relevance judgments by designing your content for enhanced findability.

A crucial component of end user assistance is supporting the user in judging the relevance of what they find. Are you a technical communicator working as an information architect to increase your content’s findability, with the goal of creating a happy user experience for your customers? Then this article is for you. Read more…