How Do We Know Which User Tasks to Write in Manuals?

In pursuit of the ultimate techCom information architecture

Are you like me, a technical communicator who finds it confusing at times to identify what task to write? Then this article, part 6 in the Designing for the Searching User series, is for you.

Many technical communicators have learned that an end user manual should consist mainly of tasks. That is, instructions detailing each step that users are recommended to follow. And indeed, a user must complete many tasks do get a product to work. But how do we know which tasks to write about in end user manuals? Read more... Focus Areas: BPEL | DITA | ebXML | IDtrust | OpenDocument | SAML | UBL | UDDI
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