In this presentation, brought to you as part of the Stilo DITA Knowledge Series, Dr. JoAnn Hackos, Comtech President and Director of the CIDM, will describe the results of the CIDM study of content management through the product-development life cycle. She will present examples of successful reuse of XML-authored content through process automation and the use of lightweight DITA editors to encourage product developers to create content in reusable forms. She will describe the impediments that exist in many organizations and propose activities to overcome those impediments.

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Dr. JoAnn Hackos is President of Comtech Services, a content-management and information-design firm based in Denver, Colorado, which she founded in 1978. She is Director of the Center for Information-Development Management (CIDM), a membership organization focused on content-management and information-development best practices. Dr. Hackos and colleagues are called upon by corporate executives worldwide to consult on strategies for content management, development and organizational management, product interface design, customer studies, Web and traditional information architecture, and tools and technology selection.

For more than 33 years, Dr. Hackos has addressed audiences internationally on subjects ranging from content management, project management, effective interfaces and information, minimal information products, usability testing, and online and Web-based information, to managing the information design and development process. Her workshops are dedicated to enhancing the practices and products that will best promote customer satisfaction.