[WEBINAR] Stilo DITA Knowledge Series: Want better customer experience? Try DITA, Patrick Bosek, Jorsek LLC/easyDITA

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[WEBINAR] Stilo DITA Knowledge Series: Want better customer experience? Try DITA, Patrick Bosek, Jorsek LLC/easyDITA

Event: Submitted by helen_owens-pope on Fri, 2014-07-04 13:20.

Location:

http://www.stilo.com/event/webinar-want-better-customer-experience-try-dita-patrick-bosek-jorsek-llceasydita/

Date:

22 Jul 2014 - 09:00 - 10:00

Event Type:

Webinar

Presented by Patrick Bosek, Co-founder of Jorsek LLC/easyDITA
Tuesday, July 22, 2014 9am PDT | 12noon EDT | 5pm BST

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Description:

How quickly a question is answered is the most important aspect of customer experience when they turn to your documentation. If reducing time-to-answer is a goal for your enterprise, it’s important to understand the role of structuring and rightsizing your content. This is one of the greatest, and least talked about, benefits of DITA.

In this webinar, brought to you as part of the Stilo DITA Knowledge Series, Patrick will discuss how DITA enables a better customer search experience. The presentation will begin by examining the foundation DITA XML creates, before moving on to examine different publishing and content distribution methods based on a range of budgets and requirements, and conclude with a look at the feedback iteration process that creates a constantly improving time-to-answer and customer experience.

Patrick Bosek, Co-founder of Jorsek LLC/easyDITA

Patrick is a co-founder of Jorsek LLC, a company primarily focused on its flagship product easyDITA. Since beginning with Jorsek LLC in 2005 Patrick has worked on a wide range of projects all focused on improving authoring, production, and distribution of content. Most recently, his primary focus has been perfecting easyDITA and generally advancing the product documentation industry.

Patrick is a software industry professional specializing in developing, productizing, and solving problems with product communications software. He is a highly skilled developer, thoughtful manager and passionate customer advocate.

URL:

http://www.stilo.com/event/webinar-want-better-customer-experience-try-d...