We've all experienced the thrill of acquiring a new product only to have it diminished when it's not as easy to use as expected. You rip open the box ready to start playing with your new gizmo and 20 minutes later you're stuck on the phone with tech support because the instruction book was incomprehensible.

Obviously this experience negatively impacts the likelihood of you purchasing from this vendor again or recommending the product to a friend or colleague.

DocZone XML/DITA SaaS Solution Available for as low as 24 cents (USD) per minute

Hi everyone. We are in the process of migrating some content from the Knowledge Base area of the site to the wiki area of the site.  Please bear with us as there will be some glitches and duplicated content for a short time. 

by Eric Armstrong, Blog

Plan to attend the Documentation and Training Conference (October 16-20, 2007) and you will be able to attend these informative DITA-focused sesssions: