Here is a complimentary white paper by Bluestream on how an organization realized an ROI by implementing a CCMS.

This paper provides real metrics to prove the business benefit that Quark achieved using DITA, a solid content reuse strategy, and Quark® XML Author. Some companies offer impressive metrics without showing how they achieved the numbers. Not so in this paper. Follow our journey of designing reusable content to create custom user guides with a minimum of cost.

>Mark Lewis

And I'm adding a bunch of phrases to make sure this can be searched/found.

Beginning in 2005, the Food & Drug Administration began passing Structured Product Labeling (SPL) rulings that require pharmaceutical manufacturers to submit drug product labels in XML. Most recently, the FDA issued SPL R4, a revision to SPL that mandates that starting June 1, 2009, all product label content must be submitted by pharmaceutical companies electronically in XML.

A white paper by Innodata Isogen -- Get Ready for DITA: Bypass Four Costly Roadblocks -- describes how companies can adopt DITA by first overcoming four roadblocks that could cause delays and cost overruns that ultimately offset the overall benefits of the implementation.

Proper training is crucial when responding to emergency situations. For firefighters, police officers, homeland security agents, and others protecting the public, the Texas Engineering Extension Service (TEEX) offers renowned training and education programs via its Texas headquarters to locations worldwide. Every year, more than 175,000 people participate in TEEX programs, gaining the skills to respond safely and successfully.  With more than 550 programs in areas ranging from homeland security to health and safety, TEEX serves a range of clients in the public and private sectors.