Creating a successful context-sensitive help solution requires the
cooperation and respect of two groups which have a history of poor
working relations: Development and Technical Publications. Each group
has an established "best practice", i.e. "the way", that ensures a
successful deliverable. Tension comes from an unwillingness to
compromise on those established practices. Compromise means change,
change that will either enable the creation of useful customer solutions
or change that results in broken builds, failure, and finger pointing.
Success is achieved by building trust and understanding between these
groups before moving on to technical affairs.