Presenters: Joe Gelb, President, Suite Solutions and Mark Baker,Principal Consultant for Analecta Communications
The Internet has changed how your customers view and use content. If your content is not easy to find and immediately helpful, readers will move on almost at once. Every page must be Page One when it comes to delivering the right content at the right time. For technical communicators, this environment presents a unique challenge: How do you cover a large and complex product using only topics, and how do you enable your readers to find and navigate topic-based content effectively? Mark Baker, Principal Consultant for Analecta Communications, will introduce his approach to planning, creating, managing, and organizing topic-based documentation that your customer can use: “Every Page is Page One.” Joe Gelb, President of Suite Solutions, will then illustrate how this approach can be implemented using SuiteShare, a social knowledge base for optimized content delivery.