Presentation at the 25 June 2008 meeting of the RTP DITA Users' Group by Carolyn Inkster, IBM.

The DITA Troubleshooting Specialization (TSS) was released by IBM in 2007. Consistent, quality troubleshooting documentation is extremely important to customers and support costs. Come learn about the process the team went through to develop the architecture and specialization itself as well as how to use the specialization with the DITA Open Toolkit 1.4.