Technical communication

The following is a list of pages on this site that are tagged with technical communication.

In pursuit of the ultimate techCom information architecture

Do users have to search at all in future?

One of the main reasons behind users not using the manual, when experiencing problems in product use, is because the manual is perceived to require too much effort to use. A user that encounters a problem and starts to seek for help, has a certain level of motivation. Thus the user is willing to invest a certain amount of energy in finding the answer(s). If the perceived effort of using the manual is higher than what the user is willing to invest, the manual is not used.

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Self on Help

Parallel Documentation Universes

Until a few weeks ago, I was unaware that there was a company employing some 200 technical writers just two kilometres from where I teach technical communication in Melbourne, Australia.  Likewise, a manager at the company was unaware that my university provided post-graduate education in technical communication. We were operating in two parallel universes. The company involved operates in the "engineering technical publications" field, which seems to be quite separate (and isolated) from the "IT and corporate technical communication" field.

Read more Focus Areas: BPEL | DITA | ebXML | IDtrust | OpenDocument | SAML | UBL | UDDI
OASIS sites: OASIS | Cover Pages | | AMQP | CGM Open | eGov | Emergency | IDtrust | LegalXML | Open CSA | OSLC | WS-I