Lately, there has been an interesting discussion about whether technical communicators shall consider organizational centric tasks and/or product centric tasks when writing end user assistance. The discussions are found here http://idratherbewriting.com/2011/12/26/using-tags-to-increase-findability/#comments and http://everypageispageone.com/2012/01/09/are-docs-a-responsibility-or-a-business-asset/. I will clarify my view in this blog post, but first some words about the process change taking place in our domain.

Read more