XMetaL 4x unexpectedly quitting

Two of my company's heaviest XMetaL users have reported that the application has started to unexpectedly quit, usually when they are copying and pasting large amounts of text.  They were using 4.5, so I upgraded them to 4.6 SP2.  The problem has not been resolved.  The Just System's technical support page offers little information besides the fact that it will cost $100 to ask them this question.  I was just curious if this is anything you've experienced.  I've done the basic maintenance (cleaning off any spyware, disk cleanup, defragmenting, ect.) to no avail.

Thanks!

Heather

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