...One interesting SOA trend that has emerged outside of the traditional application development domain is the service orientation of content—transforming monolithic documents into topic-oriented chunks that can be composed to create new documents and deliverables. DITA was conceived as a model for improving the reuse of content assets by turning them into well defined topic-oriented components. So, rather than creating content net-new or copying and pasting what may or may not be the most current and authoritative information, organizations manage a repository of DITA topics that can be centrally managed, maintained and reused across the enterprise. Organizations can even leverage taxonomy, ontology and search technologies to semantically match content with the appropriate business scenario. For example, a service incident from a customer is automatically matched with the appropriate response, which is authored and managed as a DITA topic.

Read the complete article by Jake Sorofman of JustSystems in SearchSOA.com.