Resource Directory

How do you design end-user assistance?

The autumn 2011 edition of the award winning ISTC journal Communicator includes an introduction to SeSAM. Download it from http://www.sesam-info.net/Communicator_2011_Autumn_SeSAM.pdf.

Designing for findability is a key if you want to be successful. Check out SeSAM if you spend a lot of effort thinking about what type of information to include in manuals and how to organize content, and if your end users are complaining about the difficulty in finding answers.

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Video of Presentation: Conquering the Mountain of Legacy Data

Single-Sourcing Solutions Webinar

 

“Conquering the Mountain of Legacy Data”

 

Presented by: Don Bridges,
Data Conversion Laboratory Inc.

Recording of presentation neld on
10 August 2011, 10-11 am Pacific/US

Review comments made during the
Live Twitter Stream from the event.

Read the review on 
Technical Communication Center. 

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DITA TC FAQ about keys

The OASIS DITA Technical Committee has realized that parts of the DITA 1.2 specification do not unambigiously cover important questions about keys. We offer the following FAQ items in advance of an DITA 1.2 errata:

Q1: Given multiple key definitions, how does a processor determine which key definition is effective?

Q2: What should rendering tools display in the place of elements which have a keyref attribute?

 

Q1: Given multiple key definitions, how does a processor determine which key definition is effective?

 

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The ROI of Documentation with XDocs

Here is a complimentary white paper by Bluestream on how an organization realized an ROI by implementing a CCMS.

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DITA 1.2

DITA was approved as an OASIS standard on 1 December 2010. You can download the DITA 1.2 specification from the official OASIS Web page.

 <Add links to other key DITA 1.2 resources here>

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