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Does DITA work well for technical support documents?

Forum topic: Submitted by mrozzano on Wed, 2009-03-04 21:20. Last updated on Wed, 2009-03-04 21:39.

Hello group, forgive me if I'm posting in the wrong location. Not sure where this would belong.

I am a student enrolled in the Technical and Professional Writing program at San Francisco State and am writing a white paper about DITA.

The goal of my paper is to determine whether using DITA to create technical support documents is a successful solution and to what degree (i.e. some content works better than other content, pros vs. cons, etc.).

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DITA Open Toolkit Workshop: Making it Work for You (Vancouver)

Event: Submitted by jgelb on Wed, 2009-03-04 13:32.
Location: 
Vancouver, Canada
Date: 
21 Apr 2009 - 09:00 - 23 Apr 2009 - 16:30
Event Type: 
Training Class

Interactive Workshops - Migrating Legacy Content to DITA

Event: Submitted by helen_owens-pope on Mon, 2009-03-02 11:40.
Location: 
http://www.stilo.com/NewsEvents/Webinars/tabid/62/Default.aspx
Date: 
5 Mar 2009 - 10:00 - 26 Mar 2009 - 10:00
Event Type: 
Training Class

Research: Sequences in ODF

Wiki page: Submitted by bnordgren on Mon, 2009-03-02 08:46.
Introduction

A sequence is an abstraction used to assign numbers to items of the same or similar type throughout a document.  This page summarizes how sequences are defined by the OpenDocument standard.  Much has been filtered out, but I believe this to represent a reasonably complete synopsis of the role of sequences in terms of both their function and their presence in an OpenDocument file.

The information on this page came from the first committee draft of OpenDocument Format v1.2, released Feb 16, 2009.

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Research: Document Structure in ODF

Wiki page: Submitted by bnordgren on Mon, 2009-03-02 03:02. Last updated on Mon, 2009-03-02 08:47.
Introduction

This page collects information about how the OpenDocument text file format records structure in the document. Also included is information about how structural information is displayed. Much has been filtered out, but it is my belief that this subset represents the core of document structure in the OpenDocument text format.

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