This paper describes how DITA-based documentation was implemented at CEDROM-SNi, one of Canada's leading on-line news content aggregators. The project delivers documentation as diverse as user training materials and Web Services reference guides targeted to programmers. We focus on the benefits, how tos, and lessons learned.

Globalization is a critical issue for any company interested in expanding its markets. For the company that markets sophisticated products, globalization is both more difficult and more critical because of the rich content that is needed to support these products.