Research has shown that most people avoid using the traditional book-like manual, whether it’s on- or offline. Researchers have provided a number of explanations to why this is the case. One common explanation is that users avoid manuals since they perceive them to be difficult to search.

In response, many technical communicators are exploring innovative new ways to design and deliver user assistance to make manuals more user-friendly. To make the manual an option for the user, we need to make answers easy to find.

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