Should technical communicators be designing content so that the right information presents itself to the right person, at the right time, on the right device, and in the right location?

Is it possible? Is this what users want? Read further to discover why I believe that any attempt to design intelligent content in the context of our industry would not only fail, but users would ultimately find such an approach useless. It is important to reflect upon this issue, since what we aim for in the future, informs the decisions we make today. Read more...

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