I attended several sessions on metrics, including the conference keynote, and a few key points jumped out at me:

• The wrong metrics can be worse than no metrics at all

• Metrics should be stable over time to allow for tracking

• Start by figuring out what decisions you need to make – then gather the metrics you need to make that decision

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Showed the results so far to one of the developers yesterday, output to multi-page xhtml, and came away with some useful questions. Selecting the <prolog> and then Help > Show content model – I'm so pleased with my choice of editor – pointed me in the direction of prodinfo and reminded me about critdates, and output to Web Help added navigation and docset search …

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