Archive - Jul 1, 2013

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In pursuit of the ultimate techCom information architecture

Why do users not read topics as we think they do?

Recently, a lot of discussion has emerged in social media about user assistance and findability in technical communication and how to design for findability. Faceted navigation and search has been discussed as a solution, and I believe that it may be a promising way out. In fact, a lot of discussion in the technical communication community is about what comes after the "book paradigm". I do see a trend in that more and more technical communicators are saying that we are answering user questions instead of writing books.

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Webinar recording: Got DITA. Now What? Dynamic Publishing


Sponsored by: Suite Solutions Ltd.
Presenter: Joe Gelb, President, Suite Solutions Ltd. 
Abstract:
In this webinar, Joe Gelb will discuss how you can leverage your investment in XML to focus on the customer experience and meet their evolving expectations: 
• Quick access to contextually relevant, goal oriented enterprise content of different types including video 
• Audience participation to comment and add new content 
• Custom documents with on-demand publishing to ePub and PDF 

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XML.org Focus Areas: BPEL | DITA | ebXML | IDtrust | OpenDocument | SAML | UBL | UDDI
OASIS sites: OASIS | Cover Pages | XML.org | AMQP | CGM Open | eGov | Emergency | IDtrust | LegalXML | Open CSA | OSLC | WS-I