Many companies know that customers want new types of content and dynamic delivery but organizations appear hesitant and feel unready to face the challenges. It is a fact that the technical communication community needs to move away from delivering manuals as linear books where content is organized in static arbitrary hierarchies (= table of content). What are the alternatives? Well, the technical communication community can learn much from the academic research community who has used an innovative way of organizing research articles. It is all about making information findable.

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