Archive - 2014
DITA Boot Camp in Wakefield, MA
DITA Boot Camp in San Jose, CA
In pursuit of the ultimate techCom information architecture
Should the Answer to a User Question be a Short or a Long Topic?
A user asks questions when stuck in product use. Displaying information-seeking behavior, they search for answers; and it’s you—the technical communicator—who is responsible for providing them with one. But then you get stuck as you ask yourself: how long should the answer be? As the question of topic size, (as in a DITA topic), continues to be controversial in the technical communication community, we also need to ask ourselves how the size of an answer relates to the size of a topic. My conclusion is that users prefer short answers. Why is this?
DITA QuickStart Webinar: Defining Your Conversion Requirements
Converting existing content into DITA can help you reap the benefits of your new DITA documentation system and reach your target return on investment (ROI) more quickly. A quality conversion can also provide your authors with a solid foundation and benchmark from which to create new content, based on familiar, pre-existing material. In this webinar, Yehudit Lindblom and Joe Gelb from Suite Solutions will discuss the conversion process and steps to prepare specifications for your legacy conversion:
Joe Gelb of Suite Solutions: If You Can't Break 'Em, Join 'Em - A New Approach to Content Silos
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