Creating a successful context-sensitive help solution requires the
cooperation and respect of two groups which have a history of poor
working relations: Development and Technical Publications. Each group
has an established "best practice", i.e. "the way", that ensures a
successful deliverable. Tension comes from an unwillingness to
compromise on those established practices. Compromise means change,
change that will either enable the creation of useful customer solutions
or change that results in broken builds, failure, and finger pointing.

This document is a working draft from March 2009 developed by the OASIS DITA TC Help Subcommittee to support DITA content developers in producing various forms of online Help.

Stan Doherty

OASIS TC Help Subcommittee, Secretary

Editor, DITA Help Technologies Guide

In this presentattion and demo, Stan Doherty of the OASIS DITA TC Help Subcommittee updated the Boston, Raleigh, and Central Texas DUGs about current R&D in the area of DITA-based Help authoring and deployment.