As a technical communicator, you often start by categorize users into user groups where each user groups is given a name, for example Network engineer, System administrator, Operator etc. To make the user group come alive, you develop personas to represent each user group. But how do you, as a technical communicator, actually develop user groups and personas? And how do you determine what type of information to write and how to classify and organize information in deliverables based on a set of personas?

Read more