Read the first article in the Stilo DITA Knowledge Series which comprises a range of webinars, articles and workshops intended to help improve participants understanding of DITA and the Migrate cloud conversion service.
Archive - Jan 15, 2013
[ARTICLE] Stilo DITA Knowledge Series. Best practices for authors to consider before converting legacy content to DITA
News: Submitted by helen_owens-pope on Tue, 2013-01-15 13:34.
In pursuit of the ultimate techCom information architecture
Do users have to search at all in future?
Blog entry: Submitted by Jonatan Lundin on Tue, 2013-01-15 07:54. Last updated on Tue, 2013-01-15 07:54.
One of the main reasons behind users not using the manual, when experiencing problems in product use, is because the manual is perceived to require too much effort to use. A user that encounters a problem and starts to seek for help, has a certain level of motivation. Thus the user is willing to invest a certain amount of energy in finding the answer(s). If the perceived effort of using the manual is higher than what the user is willing to invest, the manual is not used.
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